Expedia Seat Assignments Virgin Atlantic

All Virgin Atlantic passengers may choose their seat online for free,* once check in opens, 24 hours before flight departure. However, if a customer wants to select specific seats before then, they will be able to do so from 336 days before their flight, for a fee.

The fee does not apply to customers who are:

  • Corporate travelers on a negotiated Corporate fare**

  • Delta SkyMiles® Diamond, Platinum or Gold member

  • Traveling in Virgin’s Upper Class cabin

  • Traveling in Virgin’s Premium Economy cabin

  • Traveling in Virgin’s Economy class on Y or B booking classes only

  • A Flying Club Gold member

  • Traveling as part of a group via Virgin Atlantic’s Groups department

  • Additional exemptions may apply

* This does not apply to extra legroom and exit row seats.

** For Virgin Atlantic flights please ensure the corporate identifier (deal code/ticket designator) is in the PNR OSI as instructed on the individual ticketing instructions provided by VAA Corporate Sales. This must be present in the PNR, before pre- assigning seats.

Additional Information

  • Travel agents will continue to have the ability to assign seats in the GDS for Upper Class, Premium Economy and exempt Economy booking classes – ‘Y’ and ‘B’.

  • Advance seat assignment (ASA) requests for all other Economy booking classes and exempt passenger categories (as noted above) must be requested online via “Manage my Booking” on the Virgin Atlantic website.

  • Seat Assignments for Delta-Marketed, Virgin Atlantic-Operated Flights must be initiated on delta.com, via the “My Trips” link (see instructions below).

  • View a list of FAQs about seat selection for Delta marketed, Virgin Atlantic operated flights.

Seat Assignments for Delta-Coded, Virgin Atlantic-Operated Flights

Please use the following process to assign Virgin Atlantic (VS) complimentary or for purchase advanced seat assignments on Delta-marketed, Virgin Atlantic-operated flights.

Via delta.com

  1. Go to delta.com and display the Delta PNR via the My Trips link; look for the DL-marketed VS-operated flight(s).

  2. Click “View Seat Map” which will display a VS seat map for reference only.

  3. The message below appears; click the link to continue to the Virgin Atlantic website:

  4. The Virgin Atlantic website will display the passenger’s flight itinerary; scroll down to locate the flight and click “View or Change Seats”.

  5. Select an available seat on the seat map and click “Submit” to confirm the seat.

Via virgin-atlantic.com

1. Go to virgin-atlantic.com and select “My booking”

2. Enter the customer’s First name (include the middle and title if included in the GDS first name field)

3. Enter the customer’s Last name

4. Enter the customer’s Virgin Atlantic's (VS) Booking ref or E-Ticket number (this must be a VS 932 ticket number. A DL 006 ticket number will not work).

5. Select “Find my booking”

6. The Virgin Atlantic website will display the passenger’s flight itinerary; scroll down to locate the flight and click “View or Change Seats”.

7. Select an available seat on the seat map and click “Submit” to confirm the seat.

Please note: Once the seat is assigned, it will not appear in the agency or Delta PNR.  If it is necessary to verify or view the seat assignment, follow the steps above, for the respective airline.

Additional Resources

For questions regarding seat selection on Virgin Atlantic flights, travel agents may visit Virgin Atlantic’s agency website or contact Virgin Atlantic Sales Support via email at us.salessupport@fly.virgin.com or by phone 1-855-485-9064.

To view information on Delta’s Virgin Atlantic Partnership, please click here.

FAQs

How far in advance are seats available to be assigned on Virgin Atlantic flights?

Seat assignment is available 336 days prior to departure.

Can a travel agency assign seats via the GDS?

Travel agents have the ability to assign seats at the time of booking in the GDS for Virgin Atlantic Upper Class, Premium Economy and exempt Economy booking classes – ‘Y’ and ‘B’.   

Advance seat assignment (ASA) requests for all other Economy booking classes and exempt passenger categories must be requested online via “Manage my Booking” on the Virgin Atlantic website.

What is the process to select a seat if the flight is booked on Delta but it is operated by Virgin Atlantic?

The customer or agency will need to click on “My Trips” on delta.com first, which will link to “Manage my Booking” on the Virgin Atlantic website, where the seat can be selected and paid for, if applicable.

How is a corporate traveler booking exempted from the seat fee?

Advance seat allocation is free-of-charge for tickets issued using a negotiated corporate fare provided the agency PNR is documented as indicated:

Delta booked corporate PNRs

In order to be able to select a seat in advance for free, the agency PNR must first be ticketed using a valid corporate ticket designator, prior to assigning a seat.

Virgin Atlantic booked PNRs

Agencies are asked to please have the corporate identifier (deal code/ticket designator) in the PNR OSI as instructed on the individual ticketing instructions provided by VAA Corporate Sales. This must be present in the PNR, before pre- assigning seats.


Need Help Upgrading Expedia Flight


Need Help Upgrading Expedia Flight

I'm reaching out because I'm totally at a loss right now. I booked a flight from BOS to LHR through Expedia that is operated through Delta & Virgin Atlantic. (BOS->LHR virgin, LHR->BOS Delta). I want to pay for an upgrade to Economy Plus to London, and I've checked to see that seats are available.

Called virgin who told me I needed to call Delta who said I needed to call Expedia who said I needed to call Virgin again. Virgin is now saying I can upgrade the day of my flight but there's nothing they can do now.

What should I do and who should I go through? I'd love if Delta could upgrade me since my amex plat is with them, but I'll take anything at this point. Why am I getting so much push back?
 
 
Jun 9, 17, 7:55 am
 
Hey,

So just to address a first point. When you say Economy Plus on BOS-LHR, what exactly do you mean? Virgin Atlantic doesn't have an Economy Plus cabin. There are extra legroom seats in the Economy cabin which you can buy through the seat selection screen on the Virgin website, or do you mean Premium Economy, which is it's own separate cabin?

If you mean Premium Economy, then you will need to contact Expedia to arrange for the upgrade. As you have purchased through Expedia, any changes need to go through them. Neither Virgin nor Delta can touch the ticket until 24 hours before departure.

It's possible that the Virgin agent was confused and passed you onto Delta as it's Delta that operate an Economy Plus cabin (branded as Comfort+, which you purchase through your booking on Delta.com as it's not considered a separate cabin).

 
Jun 9, 17, 8:36 am
 
I meant Premium Economy. Just called Expedia and they said because the flight was managed through Virgin Atlantic I will need to call them. Called Virgin and they told me they didn't have access to my seats because even though they are 'partnered' with Delta, Delta is the one managing the flight and I would have to call them. When I go to change the seat on Delta.com, it tells me they don't even have a seat map and I need to go to VirginAtlantic.com. This is a mess. Currently waiting on a call back from Delta.
Originally Posted by SlimpyJones
Hey,

So just to address a first point. When you say Economy Plus on BOS-LHR, what exactly do you mean? Virgin Atlantic doesn't have an Economy Plus cabin. There are extra legroom seats in the Economy cabin which you can buy through the seat selection screen on the Virgin website, or do you mean Premium Economy, which is it's own separate cabin?

If you mean Premium Economy, then you will need to contact Expedia to arrange for the upgrade. As you have purchased through Expedia, any changes need to go through them. Neither Virgin nor Delta can touch the ticket until 24 hours before departure.

It's possible that the Virgin agent was confused and passed you onto Delta as it's Delta that operate an Economy Plus cabin (branded as Comfort+, which you purchase through your booking on Delta.com as it's not considered a separate cabin).

 
Jun 9, 17, 8:54 am
 
Thanks for clarifying.

I'm sure others will back me up, but I can't fathom why Expedia are telling you the flight is managed by Virgin. I don't have much experience with third party sites but as far as I'm aware the only "body" that can handle your booking at this time is Expedia.
 
Jun 9, 17, 9:29 am
 
You are getting pushback because until the day of your flight only Expedia can make any changes such as upgrades - the ticket belongs to them and DL and VS don't have access to it.

Which airline is your flight actually ticketed with ?
 
Jun 9, 17, 1:41 pm
 
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, SPG/MR Plat, IHG Plat
Expedia is the only place to upgrade your ticket, except on the day when you can check with Virgin staff at the airport.

Because you seem to have been using the wrong terminology, Expedia probably assumed that you wanted to buy a Comfort + seat, which you do directly with Delta. In their defense, in the US they probably book 50 or 100 Delta tickets for every VS ticket...

Call Expedia and ask how much an upgrade to Premium Economy would cost.
 
Jun 11, 17, 1:51 am
Could it be that tickets booked via Expedia are not eligible for an upgrade? I know that if I were to book a Delta ticket on Expedia it says its for Basic Economy. If I go to the Delta website for $10-$15 more I can book a regular discounted economy ticket and reserve a seat at the time of booking.

I think the OP is running into an issue like if I purchased my Air France Economy Class ticket with Air France under the Delta Codeshare I need to contact Air France or do the upgrade via the Air France website. For instance I cannot use Delta miles to upgrade the Air France flight.

Perhaps Virgin is encouraging customers to book directly with Virgin as its done in an upgradeable booking code. Not all tickets are created the same and I do my best to book directly with the airline and ask the agent if I can upgrade my ticket using miles or for cash. Even if it means paying the agent fee to be certain that I am getting an upgradeable ticket. Also if you book online read the fare rules and it will say what ticket can and can't be upgraded.

I think what Expedia is telling the OP is to contact the airline who is operating the flight. If lets say the OP's ticket was booked on Delta ticket stock under Delta 3322 operated by Virgin Atlantic 33 SFO-LHR using their aircraft checkin is with Virgin as they manage the inventory. Delta has their own Business Class inventory that they manage for direct bookings but the upgrade inventory in the OP's situation lies with Virgin Atlantic. Expedia can't upgrade the ticket without paying the change fee and fare difference as it would be a new ticket.

Perhaps at checkin the OP will be offered the opportunity to upgrade to Premium Economy at a discounted rate or at the airport. Please keep us posted OP and perhaps other FTers will be able to "chime in".

If it were me I would just hold out to see if there are any upgrade offers at checkin and ask again when you checkin and at the gate. It would save the oP the Expedia change fee and fare difference. I once upgraded to Premium Economy for $350 from SFO-CDG and it was less than paying Expedia's $250 change fee+$1200 to upgrade.

Another time I upgraded on Lufthansa to Business Class from FRA-SFO for $600 less than the cost of changing the ticket. The agent was able to get it down to $500 so it was worth it.

The OP just has to be fine with flying Economy unless the OP really wants Premium Economy and then you need to do it through paying the change fee and fare difference. In the future its best just to book the class of service you would like to fly in to be guaranteed of flying in that class.

If I want to fly in First Class I will pay that up front.

Hope this helps.

Last edited by danielonn; Jun 19, 17 at 1:12 pm
 
Location: Traveling the World
 
Jun 19, 17, 1:05 pm
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